Frequently asked questions
HOW WILL I RECEIVE MY PRODUCTS ?
In your personal account, in the "purchase history" tab, a project will appear that you can download. You will also receive a receipt to your email address, which you specify.
HOW WILL I RECEIVE MY INVOICE ?
You will receive a receipt at the email address that you specify. Try to do this without mistakes.
CAN’T UNZIP MY DOWNLOADED FILES ?
Sometimes ZIP files cannot be opened with the Mac OS Archive Utility or Windows Unarchiver. We recommend using the free software The Unarchiver (on Mac) or 7zip (on Windows), which are much better anyway.
WHAT SOFTWARE ARE THESE EFFECTS COMPATIBLE WITH ?
Our projects are compatible with all software capable of multiple video layers and the ability to change blending modes. This includes Adobe Premiere Pro, After Effects, Final Cut Pro X, Davinci Resolve, Vegas, AVID, LumaFusion, CapCut, Filmora etc.
HOW DO I INSTALL THE PACKS ?
Our packages are not plug-ins that you have to install, but video files that you import like regular footage and work with. We do this to ensure they are compatible with as many video editing programs as possible. So just drag and drop the assets folder into your project.
CAN I USE IT FOR SALE ?
No. You will not be able to use our project for resale, as well as transfer them to third parties.
PAYPAL PAYMENT PROBLEM ?
If you decide to pay for an item via PayPal, you may encounter a problem and misunderstanding. After verification on the PayPal page, your funds may be deducted before you click on the "Pay Now" button. There is no need to worry. To get the download link you need to finish the payment procedure completely. We realize that this situation may make you uncomfortable, but if you've encountered such a problem and didn't get the link, we'd be happy to help you out.